General Terms and Conditions 2026
Article 1 - Definitions, identity and allocation of roles
1.1 In these General Terms and Conditions: (a) Holidayservice Egmond means Wasservice Egmond B.V., trading under the name Holidayservice Egmond; (b) owner means the natural or legal person who makes the holiday accommodation available; (c) guest means the person making the reservation and all persons staying with that person in the holiday accommodation; (d) lead booker means the guest entering into the reservation; (e) holiday accommodation means the reserved accommodation and its associated facilities; and (f) agreement means the reservation and/or rental agreement, consisting of the booking confirmation, these terms and conditions and any expressly agreed supplementary terms.
1.2 Holidayservice Egmond generally acts as manager and intermediary on behalf of the owner. In that case, the owner is the lessor of the holiday accommodation. If Holidayservice Egmond itself is the lessor or contracting party, this will be expressly stated in the booking confirmation.
1.3 On behalf of the owner, Holidayservice Egmond provides services including the presentation of the holiday accommodation, reservations, payments, guest communication, check-in, guest services and, where applicable, cleaning and linen services.
1.4 The lead booker must be at least eighteen years old and legally authorised to enter into the agreement. The lead booker is responsible for the accuracy of the information provided and for compliance with the agreement by the entire travel party and any visitors.
Article 2 - Applicability and formation of the agreement
2.1 These terms and conditions apply to every offer, reservation and agreement concluded through Holidayservice Egmond, unless otherwise agreed in writing.
2.2 The agreement is formed once Holidayservice Egmond has confirmed the reservation in writing or electronically. If the confirmation specifies a payment deadline, the reservation may be terminated in accordance with Article 4 if payment is not made on time.
2.3 The booking confirmation, accommodation description and additional arrangements confirmed in writing form part of the agreement. In the event of a conflict, an individually agreed arrangement confirmed in writing takes precedence over these General Terms and Conditions.
2.4 For a reservation made through a booking platform, that platform’s payment, amendment and cancellation rules apply insofar as they have expressly been declared applicable to the reservation. These terms and conditions continue to apply to the stay and use of the holiday accommodation.
2.5 There is no statutory fourteen-day right of withdrawal for accommodation reserved for a specific date or period. The cancellation rules in Article 6 apply. Version July 2026 | page 2 HOLIDAYSERVICE EGMOND | GENERAL TERMS AND CONDITIONS
Article 3 - Offer, accommodation information and special requests
3.1 Holidayservice Egmond prepares accommodation information with due care. Photographs and descriptions provide as reliable an impression as reasonably possible. Non-material changes to inventory, furnishings, views, surroundings or facilities do not entitle the guest to cancel or claim compensation, provided that the stay is not materially affected.
3.2 Holidayservice Egmond is not bound by obvious typographical, calculation, pricing, publication or system errors that are clearly recognisable to an average guest. The guest will be informed as soon as possible and, where necessary, may accept the reservation on the basis of the correct information or terminate it free of charge.
3.3 Special requests, oral commitments, preferences, accessibility requirements and conditional bookings are binding only after Holidayservice Egmond has confirmed them in writing.
3.4 Before booking, the guest must determine whether the holiday accommodation is suitable for the composition, health, mobility and specific needs of the travel party. Holidayservice Egmond will provide available practical information on request.
Article 4 - Prices, payment, security deposit and additional charges
4.1 All amounts must be paid in euros. The payment date is the date on which the amount is received in the designated account or through the payment provider. Bank, currency and transaction costs caused by the guest or the guest’s bank are payable by the guest.
4.2 The amount and due dates of the deposit and balance are stated in the booking confirmation or invoice. Unless stated otherwise, the deposit is fifty per cent of the total price and the balance must be received no later than four weeks before arrival. For a reservation made within four weeks before arrival, the full price is due immediately.
4.3 In the event of late payment, the guest will first receive a payment reminder and a reasonable additional period where required by law. If payment remains outstanding, the agreement may be terminated and the cancellation charges due under Article 6 may be charged. The holiday accommodation may then be offered again.
4.4 If a security deposit applies, its amount and payment method are stated in the booking confirmation. The deposit may be set off against proven damage, missing items, additional cleaning, breaches or other outstanding amounts. Any balance will be refunded within a reasonable period after inspection.
4.5 Fixed and variable additional charges, such as cleaning, linen, tourist tax, pets, energy, parking or consumption charges, will be disclosed before or during the booking process insofar as they are known and quantifiable at that time. Statutory charges may be adjusted if the authorities change them after the reservation. Version July 2026 | page 3 HOLIDAYSERVICE EGMOND | GENERAL TERMS AND CONDITIONS
Article 5 - Amendments by the guest
5.1 A request for an amendment must be submitted in writing. An amendment is valid only after written confirmation by Holidayservice Egmond.
5.2 Holidayservice Egmond will try to accommodate an amendment request but cannot guarantee availability. Any price difference, platform charges, administration charges and demonstrable costs incurred by the owner or third parties may be charged to the guest, provided they are communicated in advance.
5.3 Depending on its timing and consequences, a change to the stay period, holiday accommodation or lead booker may be treated as a cancellation and a new reservation.
Article 6 - Cancellation by the guest
6.1 Cancellation must be communicated to Holidayservice Egmond by email. The cancellation takes effect when the email has demonstrably been received by Holidayservice Egmond. The guest will receive confirmation of the cancellation.
6.2 If the reservation is cancelled at least 28 calendar days before the agreed arrival date, the amount already paid will be refunded in full, except for separately agreed services that have already been performed or are non-refundable, provided this was clearly agreed in advance.
6.3 If the reservation is cancelled fewer than 28 calendar days before the agreed arrival date, one hundred per cent of the total price remains payable.
6.4 No refund is due in the event of a no-show, late arrival or early departure, unless mandatory law provides otherwise or Holidayservice Egmond agrees otherwise in writing.
6.5 If the reservation was made through an external booking platform and different cancellation conditions were declared applicable there, those conditions apply to that reservation.
6.6 If offered, the guest may take out separate cancellation insurance through the website during the booking process. Coverage and claims handling are governed by the insurer’s policy conditions; Holidayservice Egmond does not decide on coverage or payment.
6.7 Any refund due will be made as soon as possible and, in principle, within fourteen days after the refundable amount has been determined, using the original payment method unless otherwise agreed.
Article 7 - Amendment, alternative accommodation and cancellation by the lessor
7.1 Holidayservice Egmond may make non-material changes if there is a reasonable basis and the nature of the reservation is preserved. The guest will be informed as soon as possible.
7.2 If, before or during the stay, the reserved holiday accommodation is unavailable or cannot responsibly be used because of a technical defect, safety issue, double booking, damage, government measure or other unforeseen circumstance, Holidayservice Version July 2026 | page 4 HOLIDAYSERVICE EGMOND | GENERAL TERMS AND CONDITIONS Egmond will use reasonable efforts to offer an appropriate solution or alternative accommodation.
7.3 When assessing an alternative, factors include location, floor area, quality, facilities, accessibility, period of stay and composition of the travel party. An alternative need not be identical but must be reasonably comparable in the circumstances.
7.4 If the alternative is demonstrably of lower quality, an appropriate price reduction may be offered. No surcharge will be charged for a better alternative unless the guest expressly agrees to that surcharge in advance.
7.5 The guest is expected to cooperate reasonably with inspection, remedy and an appropriate equivalent or better alternative in order to prevent or limit loss. An unreasonable refusal of an appropriate offer may be taken into account when assessing a claim for compensation.
7.6 If no appropriate solution can be offered and the stay therefore cannot be performed, the unperformed part of the agreement may be terminated. The guest will then receive a refund of the amount relating to the part not supplied, insofar as required by law.
Article 8 - Arrival, stay and departure
8.1 The current check-in location, access method and arrival time are stated in the booking confirmation or instructions sent before arrival. Contactless check-in via a key safe may be used. The guest must keep access details confidential.
8.2 The holiday accommodation is generally available from 3:00 p.m., unless another time has been confirmed in writing. A different arrival date or earlier arrival is permitted only after prior written confirmation.
8.3 The holiday accommodation must be vacated by 10:00 a.m. on the departure date, unless otherwise confirmed in writing. In the event of late departure, the resulting reasonable costs, including additional staff or waiting time and losses involving subsequent guests, may be charged.
8.4 On departure, the holiday accommodation must be left tidy and broom-clean. Crockery must be clean and stored away, waste and food remnants must be removed in accordance with the instructions, and used beds must be stripped if requested. Excessive soiling and additional cleaning will be charged at the reasonable costs actually incurred.
8.5 Keys, passes and remote controls must be returned in accordance with the departure procedure. The costs of loss, replacement, necessary lock changes and consequential loss may be charged to the guest.
Article 9 - Use of the holiday accommodation
9.1 The holiday accommodation is intended solely for temporary recreational use by the guests named in the booking confirmation. Use as a principal residence, registration, subletting, re-letting, paid home sharing and marketing at a self-determined price are prohibited.
9.2 The maximum number of persons, including children and babies, may not be exceeded. Non-overnight visitors are permitted only insofar as the house rules, owner and Version July 2026 | page 5 HOLIDAYSERVICE EGMOND | GENERAL TERMS AND CONDITIONS maximum safe capacity allow. Over-occupancy may result in an additional charge, removal of additional persons or termination of the stay.
9.3 Parties, events, noisy gatherings and activities that may cause nuisance, danger or damage are prohibited unless expressly permitted in writing in advance.
9.4 The holiday accommodation may not be used for prostitution, escort services, human trafficking, drug dealing, the production or storage of prohibited substances, fraud, illegal gambling, unauthorised commercial activities or any other activity contrary to law, public order, morality or the recreational purpose.
9.5 In the event of a serious breach of this article, danger, violence, threats, serious nuisance or criminal offences, access may be terminated immediately without refund, insofar as permitted by law. Damage, additional cleaning, security, fines and other proven costs may be recovered. The police or competent authorities may be notified where necessary.
9.6 The guest must respect neighbours, park rules, owners’ association rules, municipal regulations and any specific house rules. Quiet hours must in any event be observed between 10:00 p.m. and 8:00 a.m., unless stricter local rules apply.
9.7 Smoking, open flames, barbecues and candles are permitted only where and insofar as the accommodation and safety instructions allow. Tampering with smoke detectors, fire extinguishers or other safety equipment is prohibited.
Article 10 - Pets, children and special facilities
10.1 Pets are permitted only if stated in the accommodation description and the animal was declared and confirmed at the time of booking. The number, species, size and any charges or additional rules may vary by accommodation.
10.2 An undeclared or unauthorised pet may be refused or removed. Additional cleaning, damage and other proven costs are payable by the guest. Guide and assistance dogs will be treated in accordance with applicable law.
10.3 Cots, high chairs and extra beds are available only if stated or confirmed in writing. Before use, the guest must check that a facility is suitable and safe and remains responsible for supervising children.
10.4 A reservation made by or exclusively for a youth group may be refused where the accommodation is demonstrably unsuitable or unavailable to such groups under rules of the owner, park or owners’ association. Any minimum age above eighteen will be clearly stated before booking.
Article 11 - Internet, energy and installations
11.1 Wi-Fi or internet is included only if stated. Holidayservice Egmond cannot guarantee uninterrupted availability, speed, coverage, security or suitability for business use where an outage is beyond its reasonable control.
11.2 The guest must use the internet lawfully and carefully and refrain from copyright infringement, hacking, distributing malware, criminal content and other unlawful activities. The guest is liable for third-party claims arising from a breach attributable to the guest or the guest’s party. Version July 2026 | page 6 HOLIDAYSERVICE EGMOND | GENERAL TERMS AND CONDITIONS
11.3 Electric vehicles, e-bikes, batteries, mobile air-conditioning units and other high-load devices may be connected only to designated and authorised facilities. Charging from an ordinary socket, extension lead or the accommodation’s electrical installation is prohibited without express permission.
11.4 The guest must follow instructions for heating, ventilation, appliances, sauna, fireplace and other installations. Malfunctions must be reported immediately; unauthorised repairs or alterations are prohibited.
Article 12 - Damage, missing items and property left behind
12.1 Damage, breakage, missing items, soiling or safety issues must be reported immediately. The guest may not arrange repairs without permission, except where immediate action is reasonably necessary to prevent greater danger or damage.
12.2 The lead booker is liable for damage attributable to the lead booker, other guests, visitors or animals brought to the accommodation. This includes reasonable repair, replacement, cleaning and investigation costs and proven consequential loss.
12.3 Normal wear and tear and pre-existing defects are not payable by the guest. Holidayservice Egmond or the owner will substantiate a claim for damage as far as possible with evidence, photographs, invoices or a reasonable cost estimate.
12.4 Items left behind will, if found, be kept for a reasonable period. They will be returned on request at the guest’s expense and risk. There is no duty to retain worthless, perishable or dangerous items or items not claimed after the retention period.
12.5 Holidayservice Egmond and the owner are not liable for loss, theft or damage to personal property, except insofar as the loss results from a breach attributable to them and exclusion is not permitted by law.
Article 13 - Complaints, defects and duty to cooperate
13.1 The guest must inspect the holiday accommodation shortly after arrival and immediately report any defect, inadequate cleaning, damage or discrepancy to Holidayservice Egmond using the contact details provided. The report must be sufficiently clear and, where possible, supported by photographs or video.
13.2 The guest must allow Holidayservice Egmond and/or the owner to investigate the complaint and, within a reasonable period, offer a remedy, additional cleaning, repair or another appropriate proposal. The guest must provide reasonable access to the holiday accommodation for this purpose.
13.3 If a complaint is reported only after departure when investigation or remedy during the stay was possible, the compensation requested may be reduced or refused insofar as the late report made remedy or mitigation impossible.
13.4 If the complaint cannot be resolved during the stay, the guest must explain it in writing as soon as possible after departure. Failure to do so does not restrict rights held by the guest under mandatory law.
13.5 The guest must mitigate loss insofar as reasonably possible. Costs incurred without prior consultation will be reimbursed only if they are reasonable, necessary and Version July 2026 | page 7 HOLIDAYSERVICE EGMOND | GENERAL TERMS AND CONDITIONS sufficiently substantiated and prior consultation could not reasonably have been awaited in the circumstances.
Article 14 - Force majeure and external circumstances
14.1 External circumstances include construction or road works by third parties, temporary traffic disruption, events, noise from the surroundings, utility or internet outages, weather conditions, natural phenomena, insects, animals, government measures and other circumstances beyond the reasonable control of Holidayservice Egmond or the owner.
14.2 Holidayservice Egmond and the owner are not liable for loss or inconvenience caused exclusively by such circumstances that could not reasonably have been foreseen or prevented when the agreement was concluded. Any mandatory rights of the guest remain unaffected.
14.3 If an external circumstance materially affects normal use of the holiday accommodation, Holidayservice Egmond will, depending on the severity and available options, use reasonable efforts to provide information, assistance or an appropriate solution.
Article 15 - Liability and compensation
15.1 Holidayservice Egmond is liable only for loss arising directly from an attributable failure in its own duties as manager, intermediary or, where applicable, lessor. Holidayservice Egmond is liable for obligations of the owner only insofar as provided by law or the agreement.
15.2 Insofar as permitted by law, liability is limited to direct, demonstrable loss and to no more than the total price of the relevant reservation. Liability for indirect or consequential loss, loss of income, lost savings and business loss is excluded.
15.3 The limitations in this article do not apply in cases of intent or deliberate recklessness by the liable party, death or personal injury insofar as exclusion is not permitted, or where mandatory consumer law prevents the limitation.
15.4 A claim for a price reduction or compensation will be assessed in light of the nature and duration of the failure, the price paid, the opportunity offered to remedy it, any alternative offered and the extent to which the stay was actually affected.
15.5 The guest must submit a claim in writing as soon as possible and provide the information reasonably required to assess it. Statutory limitation and expiry periods apply to claims.
Article 16 - Personal data, communications and final provisions
16.1 Personal data of the lead booker and other guests are processed for reservations, payments, guest registration, tourist tax, communication, safety and performance of the agreement in accordance with the privacy statement and the General Data Protection Regulation. Version July 2026 | page 8 HOLIDAYSERVICE EGMOND | GENERAL TERMS AND CONDITIONS
16.2 The guest agrees that necessary reservation data may be shared with the owner, booking platforms, payment providers, cleaning and service providers and competent authorities insofar as necessary to perform the agreement or comply with a legal obligation.
16.3 Messages may be sent electronically to the contact details provided by the guest. The guest is responsible for their accuracy and accessibility and must also check the junk email folder.
16.4 The agreement is governed by Dutch law. Disputes will be submitted to the court having jurisdiction under the law. Mandatory consumer protection applicable to the guest remains fully effective.
16.5 If any provision is wholly or partly invalid or unenforceable, the remaining provisions remain in force. To the extent possible, the invalid provision will be replaced by a valid provision that most closely reflects its purpose and intent. 16.6 This version replaces earlier versions for new reservations from the time it has been validly made available and its applicability has been brought to the guest’s attention. An existing reservation remains subject to the version applicable when it was concluded, unless otherwise agreed in writing.
Contact details Wasservice Egmond B.V., trading under the name Holidayservice Egmond Ambachtsweg 5, 1865 BS Egmond aan den Hoef Chamber of Commerce no. 99439948